Privacy Policy – pkrbat Pakistan Online Gaming Platform

1. Introduction

This Privacy Policy describes how pkrbat ("the Platform", "we", "us") collects, uses, stores and protects the personal information of players who register and use the pkrbat platform at pkrbat.win. This policy applies to all services offered by pkrbat including the Game Lobby, Casino, Live Casino, Slot Games, Promotions, the pkrbat app available via the Download page, and all support interactions.

By creating a pkrbat account and using any part of the platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your data as described here. This Privacy Policy should be read together with our Terms and Conditions.

We may update this policy from time to time. When we do, the revised version will be published at pkrbat.win/privacy-policy with an updated effective date. For significant changes, we will notify registered players via the contact details on their accounts.

2. Data We Collect

pkrbat collects personal data in three main ways: information you provide directly when registering or using the platform, information generated automatically when you use the platform, and information received from third-party service providers such as payment processors and identity verification services.

2.1 Information You Provide

• Full legal name as it appears on your CNIC or other identity document
• Date of birth (to verify you are 18 or older)
• Email address and phone number
• Residential address in Pakistan
• CNIC number (for identity verification when required)
• Payment method details — JazzCash mobile number, Easypaisa number, bank account or card details as applicable
• Communications you send to our support team

2.2 Information Generated Automatically

• Device type, operating system and browser version
• IP address and general location data derived from it
• Login times and session duration
• Games played, bet amounts, wagering activity and game history
• Deposit and withdrawal transaction records
• Bonus claims and promotional activity
• Pages and features accessed within the platform

2.3 Information from Third Parties

When you make a payment via JazzCash, Easypaisa, Raast, Bank Transfer or card, the payment provider may share transaction confirmation details with us. Identity verification services may confirm the validity of documents you submit. We use this information solely for the purposes described in this policy.

3. How We Use Your Data

pkrbat uses your personal data for the following purposes. We do not use your data for any purpose not described in this policy without first updating the policy and notifying you.

3.1 Account Management

Your registration details are used to create and maintain your pkrbat account. This includes verifying your identity, managing your login credentials, processing account changes and communicating important account-related updates to you.

3.2 Payment Processing

Financial data is used to process your PKR deposits and withdrawals via your chosen payment method — JazzCash, Easypaisa, Raast, Bank Transfer, cards or mobile wallets. We use payment records to reconcile transactions, resolve disputes and comply with anti-money laundering obligations.

3.3 Platform Operations

Behavioural and technical data helps us run the platform correctly — ensuring games load, sessions are stable, the app performs well on Pakistani mobile networks and devices, and that the platform adapts to how it is actually being used.

3.4 Responsible Gaming

We use account activity data — such as session length, frequency of play and deposit patterns — to monitor for signs of problem gambling behaviour. If we identify a concern, we may reach out to offer responsible gaming tools or impose protections as described in our Responsible Gaming page.

3.5 Security and Fraud Prevention

Technical data including IP addresses, device fingerprints and login patterns is used to detect unusual or suspicious activity — such as attempts to create multiple accounts, use of automated tools, or payment fraud. This protects both the platform and honest players.

3.6 Customer Support

When you contact pkrbat support, we use your account information and the content of your communications to resolve your query. Support interactions are recorded for quality and training purposes and are retained for a reasonable period.

3.7 Platform Improvement

Aggregated and anonymised usage data helps us understand which games are popular, where players experience difficulties and how the platform can be improved. This data does not identify you individually.

4. Payment Data & PKR Transactions

Given the financial nature of the platform, pkrbat applies additional care to how payment information is handled. All deposits and withdrawals are processed in PKR. Supported payment methods include JazzCash, Easypaisa, Raast, Bank Transfer, debit and credit cards, and mobile wallets.

4.1 How Payment Data Is Processed

When you make a deposit or request a withdrawal, your payment details are transmitted directly to the relevant payment provider through an encrypted connection. pkrbat does not store your full JazzCash PIN, Easypaisa password, full card number or internet banking credentials. Only the information necessary to identify and verify the transaction — such as a masked account number or transaction reference — is retained by pkrbat.

4.2 Transaction Records

pkrbat maintains records of all deposit and withdrawal transactions associated with your account. These records include the date, amount in PKR, payment method and transaction status. They are used for account management, dispute resolution and financial compliance. Transaction records are retained for the period described in the Data Retention section of this policy.

4.3 Third-Party Payment Providers

When you use JazzCash, Easypaisa, Raast or any other payment service, your interaction with that payment provider is governed by their own privacy policy and terms. pkrbat is not responsible for how third-party payment providers handle your data on their side of the transaction.

5. Sharing Your Data

pkrbat does not sell your personal data to any third party. We share data only where it is necessary to operate the platform or where we are required to do so by applicable legal obligations. The categories of third parties with whom data may be shared are described below.

5.1 Payment Processors

To process your PKR deposits and withdrawals, pkrbat shares the necessary transaction details with payment providers such as JazzCash, Easypaisa and banking partners. This sharing is limited to what is required to complete the transaction.

5.2 Identity Verification Services

If identity verification is required — for example, before processing a large withdrawal or in response to suspicious account activity — we may share your identity documents with a third-party verification service. These providers are bound by data processing agreements and use your documents solely for the purpose of verification.

5.3 Platform Technology Providers

pkrbat uses technology providers for hosting, platform infrastructure and game software. These providers may process data as part of delivering their services to pkrbat, but they are contractually required to handle it securely and only for the purposes pkrbat specifies.

5.4 Legal and Regulatory Requirements

pkrbat may disclose personal data when required to do so by a valid legal process, court order or where disclosure is necessary to prevent fraud or protect the safety of players and the public. In such cases, we disclose only what is legally required.

5.5 Business Transfers

In the event of a merger, acquisition or sale of assets involving pkrbat, player data may be transferred to the acquiring entity. Players would be notified of any such transfer and of any changes to how their data is handled as a result.

6. Data Retention

pkrbat retains personal data for as long as your account is active and for a reasonable period after account closure. The specific retention periods below are based on the purpose for which the data is held.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. You may request early deletion of certain data — this is explained in the Your Rights section.

7. Security

pkrbat implements a range of technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure. Security is treated as an ongoing commitment, not a one-time setup.

7.1 Technical Measures

• All data transmitted between your device and pkrbat is encrypted using TLS (Transport Layer Security)
• Player account passwords are stored using industry-standard hashing — they are never stored in plain text
• Payment data is handled through PCI-compliant payment channels
• Access to player data by pkrbat staff is role-based and limited to what each role requires
• Security logs are monitored for unusual activity on an ongoing basis

7.2 Organisational Measures

• Staff who handle personal data are trained on data protection and security procedures
• Third-party service providers are assessed for their security practices before engagement
• Data processing agreements are in place with all third parties who handle player data
• Regular reviews of security practices are conducted

7.3 Your Responsibility

Platform security is a shared responsibility. You are responsible for keeping your pkrbat login credentials confidential, using a strong and unique password, and not sharing your account access with anyone else. If you believe your account has been compromised, contact pkrbat support immediately.

8. Cookies

pkrbat uses cookies — small text files stored on your device — to make the platform work correctly and to understand how it is being used. Below is a description of the types of cookies used.

8.1 Essential Cookies

These cookies are necessary for the platform to function. They keep you logged in during your session, remember your game preferences and maintain security settings. Without these cookies, the platform cannot operate. They cannot be disabled.

8.2 Analytics Cookies

We use analytics cookies to understand how players navigate the platform — which games are most visited, where players encounter difficulties and how the mobile app performs on Pakistani devices and networks. This data is aggregated and does not identify you individually. It is used only to improve pkrbat.

8.3 Preference Cookies

These remember choices you have made — such as your preferred language, display settings or notification preferences — so you do not have to re-enter them every session.

8.4 What We Do Not Use

pkrbat does not use third-party advertising cookies or tracking pixels that share your data with external advertising networks. Your browsing activity on pkrbat is not used to serve you targeted ads on other websites or apps.

8.5 Managing Cookies

You can manage or delete cookies through your browser settings. Note that disabling essential cookies will affect the platform's ability to function correctly and may prevent you from logging in or using certain features.

9. Your Rights

As a pkrbat player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your account details and a description of your request.

pkrbat will respond to all data rights requests within a reasonable period. In some cases we may need to verify your identity before processing a request to ensure we are responding to the account holder and not a third party.

10. Minors

pkrbat is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. Registration requires you to confirm that you are 18 or older, and we verify age through identity documentation when required.

If we become aware that personal data has been collected from a person under 18, that account will be immediately closed, all associated data will be deleted (subject to any legal hold obligations), and any balance will be voided in accordance with our Terms and Conditions.

If you are a parent or guardian and believe that a minor in your care may have registered an account at pkrbat, please contact our support team immediately so we can investigate and take appropriate action.

11. Changes to This Policy

pkrbat may update this Privacy Policy periodically to reflect changes in how we operate, changes in applicable legal requirements, or improvements to how we explain our data practices. When we make changes, the updated policy will be published at pkrbat.win/privacy-policy with a revised effective date at the top of the page.

For material changes — such as a change in the categories of data we collect, a new type of third-party sharing, or a change in how long we retain financial records — we will notify registered players via email or an in-platform notification before the change takes effect.

Continued use of pkrbat after a revised Privacy Policy has been published constitutes acceptance of the updated terms. We recommend checking this page periodically so you are always aware of how your data is handled.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise a data right, or have a concern about how your personal data has been handled, please reach out to the pkrbat support team. We are available around the clock and aim to respond to all privacy-related queries within 48 hours.

You can contact us through the support tool available inside the platform after logging in. For general privacy enquiries you may also write to:

When contacting us about a data rights request, please include your registered email address, a brief description of your request and, if you are requesting access or deletion, confirmation of the name on your account. This helps us locate your records and verify your identity before processing the request.